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FAQ & Terms & Conditions :

Agency Product – FAQs

1 > Section: Flight bookings
2 > Section: Flight Cancellations and Refunds
3 > Section: Flight amendments
4 > Section: Hotel /Holiday Package bookings
5 > Section: Hotel /Holiday Package Cancellations and Refunds
6 > Section: Payment Options
7 > Section: Miscellaneous

 
Agency Product – FAQs
 



Section: Flight bookings

What is an e-ticket?

 An e–ticket (electronic ticket) is a paperless electronic document with a unique confirmation number that neatly replaces the hassles of a paper ticket. When you
purchase an e–ticket, we email it to you within 30 minutes of your booking. Simply print it out and hand it over to your traveler. Or provide the email address
of your traveler and we will also email the e-ticket to him/her

How many seats can I book in a single ticket?

 A maximum of 9 seats can be booked at one time. If you need to book for more than 9 travelers, you will have to re–complete the booking process for the
additional travelers. Also note that some airlines don’t allow us to book more than 4 passengers in one go.

In the search results page, against each itinerary, you will be shown whether a fare is refundable or not. You can also click on Fare rules to check whether a fare is
refundable or not.
 
Can I hold the air ticket for a certain time period before confirming the booking? If yes, then what is the allowed time limit?
 
 No, it is not possible to hold the air ticket or hotel booking, since all the inventory is on real time basis.

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Section: Flight Cancellations and Refunds
 
How do I cancel a flight reservation?
 
In case of any cancellation you can contact directly Airline/our Travel Agency Support Team (+91 22 – 26321731 / 32 , Mobile : +91 9769 260 253 ) Between 10 Am – 08 Pm Monday to Saturday Alternatively you can mail your amendments at (email ID- Traveldock@traveldockholidays.com / traveldock@gmail.com )

We’ll send you a confirmation email telling you what to do next. For e-tickets, you just sit around waiting for the money to hit your bank..
 
 What are the cancellation charges?

Short answer – it depends! Long answer – the cancellation charges depend on the airline, sector, class of booking, and time of cancellation. To know what’s applicable in your case, check the fare rules mentioned on the booking page when you’re making your reservation (in case you missed it then, you can always go back to your account and
check out your trips pages). Apart from the cancellation charges levied by the airline, Travel dock charges a cancellation fee of Rs 500 per passenger per flight.

How will I get my money back after cancellation?

We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate charge reversal. If you used your debit card, we will credit the money back to the debit card. How long does

it take to process my refunds?
 For the bookings processed by Credit Card / Debit Card usually it will take two weeks (time taken by the bank).


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Section: Flight amendments
 
 
How do I make changes to a flight reservation?
 
 In case of any amendments / rescheduling you can contact directly Airline/our Travel Agency Support Team (+91 22 – 26321731 / 32 , Mobile : +91 9769 260 253 ) Between 10 Am – 08 Pm Monday to Saturday Alternatively you can mail your amendments at (email ID- Traveldock@traveldockholidays.com / traveldock@gmail.com )
 
What does it cost to make an amendment?

 
 All amendments come at a fee that varies from airline to airline. In addition to this fee, Travel Dock charges an amendment handling fee of Rs 500 per passenger per
sector. We’ll collect these charges from you when we make the changes to your travel plans. We’ll also collect the difference in fare, if any, applicable when the
amendment is made.
 
How do I get my ticket(s) after an amendment?
 
 We’ll email your amended tickets within 45 minutes of making the change to the email address you used for the original booking.
 
Can I cancel my tickets after an amendment? 

 Yes, you can. However, You can contact directly Airline/our Travel Agency Support Team (+91 22 – 26321731 / 32 , Mobile : +91 9769 260 253 ) Between 10 Am – 08 Pm Monday to Saturday.Alternatively you can mail your amendments at (email ID- Traveldock@traveldockholidays.com / traveldock@gmail.com )  to cancel amended tickets. Refer to our Cancellation Policy for details.

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Section: Hotel bookings
 
How do I make special requests on behalf of my travelers like “Smoking room preferred”, Early/Late check-in or Early/Late check-out while I make the booking?
 
You can fill the same in the Comments Section at the time of processing the booking. However, please note that all these requests are subject to availability.
What is the maximum number of rooms that I can book in a single booking? What to do

if I have to book more rooms?
 
 You can book up to a maximum of 4 rooms in a hotel through a single booking. To book more than four rooms, please contact our Support Team
 
Do I need to confirm my booking?
 
No, there is no need to confirm / reconfirm the reservation with the hotel directly. However, if you wish to confirm / reconfirm the same you can contact our Agency
Support Team

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Section: Hotel Cancellations and Refunds
 

How do I cancel my hotel booking?
 
In case of cancellation you can contact our Agency Support Team (+91 22 – 26321731 / 32 , Mobile : +91 9769 260 253 ) Between 10 Am – 08 Pm Monday to Saturday Alternatively you can mail your amendments at (email ID- Traveldock@traveldockholidays.com / traveldock@gmail.com )
 
Your hotel booking will be cancelled. We’ll also send you an email confirming the cancellation. Alternatively, you can also email your cancellation requests or contact our Agency Support Team
 
What are the cancellation charges?
 
Cancellation charges vary from hotel to hotel. Its advisable to check the Hotel Booking Policy mentioned on the Booking Page before processing any Reservation. Apart from the cancellation charges levied by the hotel, Travel Dock charges a fee of Rs. 1000 for every hotel cancellation.
 
If I need to cancel my hotel booking, what’s the latest I can do this by?
 
 It depends on your hotel. Please go through the hotel’s booking policy mentioned on the booking page while making the reservation you can also check it out in the
Trip details in the Trips page. However, please keep in mind that irrespective of what the hotel’s booking policy says, you cannot cancel your booking on the day
that you’re supposed to check–in.
 
How will I get my money back after cancelling a hotel booking?
 
 We will credit the money back to the same account you used while making the booking. For example, if you used your credit card, we will make an appropriate
charge reversal. If you used your debit card, we will credit the money back to the debit card.
 
How long does it take to process this refund?
 
 For the bookings processed by Credit Card / Debit Card usually it will take two weeks (time taken by the bank).

How do I modify a hotel booking?
 
 Travel Dock doesn’t support modifications to hotel bookings. You’ll have to cancel your existing booking and make a new one. Alternatively, you can contact our
Agency Support Team or mail your request .


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Section: Payment Options
 
 
How do I make a deposit?

 
You can deposit money into our ICICI / HDFC Bank accounts by cash/cheque / DD / online transfer. However, after depositing the money, please let us know the deposit
details.
 
Bank Name : HDFC BANK 
ACCOUNT NAME : Travel Dock World Holidays
OSHIWARA BRANCH
ACCOUNT NO. 13722 000 000 147
IFSC:HDFC0001372
Swift Code :  HDFCINBB



Bank Name : ICICI BANK 
ACCOUNT NAME : Travel Dock World Holidays
LOKHANDWALA BRANCH 
ACCOUNT NO. 026 30500 3444
IFSC:ICIC0000263
Swift Code : ICICIINBBCTS

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Section: Miscellaneous

What is the procedure for Group Bookings?
 
 If you have any group bookings, you can contact your Manager or you
can contact our Agency Support Team and mail your query.
 
 

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